Privacy policy

Thank you for shopping with byorianaguacate. We strive to ensure your complete satisfaction with
every purchase. If, for any reason, you are not entirely satisfied with your order, Please review the
following guidelines and start your return process.

1. Returns:
- We accept returns within 15 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same
condition as when you received it.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error will
not be eligible for a return.

2. Return Process:

- To initiate a return, please contact our customer service team within the 15-day return period. You
can reach us via email info@byorianaguacate.com
- Please provide your order number and a detailed explanation of the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to proceed with
the return.

3. Refunds:

- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return is approved, a refund will be processed to the original method of payment used for the
purchase.
- Please note that shipping costs are non-refundable, and the customer is responsible for return
shipping expenses.

4. Exchanges:
- We currently do not offer direct exchanges. If you would like to exchange an item, please follow the
return process and place a new order for the desired item.

5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately.
- We will gladly assist you in resolving the issue by offering a replacement, repair, or refund, depending
on the circumstances.
If you have any further questions or require assistance regarding returns, please do not hesitate to
contact our customer service team. We are here to ensure your shopping experience with
byorianaguacate is enjoyable and convenient.

 

6. Package lost after delivery

We regret to inform you that after a package has been successfully delivered, it falls outside our responsibility. Once a shipment is marked as "delivered" by the carrier, the safe custody and whereabouts of the package become the recipient's responsibility. If you believe your package may have been lost or misplaced after delivery, we recommend reaching out to the carrier for further assistance in locating or resolving any issues related to the delivery. We remain committed to providing support throughout the shipping process but are unable to assume responsibility for the package beyond the point of successful delivery.